We review the message
We read the general information and identify the likely service.
Start with an initial claim assessment
Share general information only. Do not send documents or sensitive data until the team provides an appropriate channel.
Request an initial assessment
Share a non-sensitive overview of the claim and our team will review it and contact you.
What happens after you contact us?
We request what is needed
We explain records and questions through an appropriate channel.
We propose a first step
We explain the initial route, boundaries, and decisions.
We confirm the engagement
Work does not start before scope and communication are agreed.
Four facts that speed up understanding
Parties
Who is the creditor and who is the debtor?
Balance
Value, currency, and due date.
Records
Which evidence types exist without sending them yet?
Current position
Latest contact, dispute, promise, or payment.